The tools you pay for are not the same thing as the way your business runs. Confusing the two is why buying more software so rarely fixes anything.
PJ Roch
Notes
Working notes on how businesses actually run
Written when there is something worth saying, which is not often. Each one argues a single point and shows the system behind it.
Most businesses cannot answer this question about their own website. The answer is the clearest possible statement of what a company thinks new work is worth.
PJ Roch
They are meant to be one number in one currency. The ways they come apart are quieter than a broken checkout, and they sit in places a checkout test never reaches.
PJ Roch